Upgrade successful…Safaricom

Posted on February 28, 2011

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Sunday, February 27th, 2011…….. Safaricom’s upgrade of its systems has been successful. The upgrade occurred between Saturday, February 26th 8am and today Sunday, February 27th 10am.

As expected, the system has automatically reverted to normal operations without any subscriber action.

“We are delighted by the success of this cutover and congratulate our engineers for a job well executed. We thank our subscribers for their loyalty and patience and assure them of the best customer experience going forward,” said Safaricom CEO, Bob Collymore.

The upgrade was meant to improve the overall customer experience for the firm’s over 17 million subscribers.

Its end result was the migration from the current billing system to a new and more versatile platform, affording Safaricom the opportunity to offer its customers more innovative products and services.

Key benefits expected are faster turnaround of new products, services and promotions, better targeting of customer segments by Safaricom, full integration of Post Pay and PrePay services and better and simpler products.

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